Free practice · multiple-choice · medium
Practice
Audit inclusive customer guidance
Which findings require action before customer guidance is published?
Inclusive review
Intent is not enough; test who is represented, affected, and excluded
- People
- Affected groups, contexts, and accommodations
- Inputs
- Representation gaps, proxies, and assumptions
- Outcomes
- Errors, effects, stereotypes, and access barriers
- Action
- Repair, redesign, stop, document, and retest
Representation, proxy, stereotype, error, disparate-effect, and accessibility checks make preventable barriers visible before approval.