Free practice · ordering · hard

Practice

Redesign a high-risk collections request

A collections manager asks a model to choose customers for final overdue notices from free-form account notes. Order the safer response.

Collections request redesign

Stop the unsafe decision before designing limited assistance

  1. StopBlock model-selected final notices.
  2. AuthorityConfirm policy and decision owner.
  3. DataMinimize to approved inputs.
  4. BoundaryLimit AI to reviewable assistance.
  5. ReviewVerify evidence and decide.
  6. RecordRetain approval and exceptions.

Free-form account notes may contain sensitive, incomplete, or biased material. A governed policy and authorized human decision owner come first.

Arrange in the correct order
  1. 1. Require the authorized reviewer to verify evidence and make the final decision
  2. 2. If permitted, use AI only for a reviewable draft or checklist
  3. 3. Remove unnecessary notes and use only approved inputs
  4. 4. Identify the approved policy and authorized human decision owner
  5. 5. Stop the proposed model-selected final decision