Free practice · multiple-choice · medium

Practice

Plan two schedule-change messages

Northstar moves a fictional workshop from 6 PM to 6:30 PM ET. Participants need the new time; facilitators must confirm availability by noon. Which planning decisions are appropriate? Select all that apply.

Message-planning map

Connect the audience need to a controlled response path

  1. AudienceWho needs this?Needs, context, access, and decision role
  2. PurposeWhat should change?Understand, decide, act, or confirm
  3. MessageWhat matters most?Verified point plus essential context
  4. ChannelHow will it work?Delivery, feedback, record, and fallback
Planning checkAudience → purpose → message → channel

A communication plan works backward from the audience outcome, preserves verified context, and chooses a channel that supports the required response.

Choose all that apply