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Practice

Match written-message parts to their jobs

Match each email part to the communication job it performs.

Written-message scan path

Help a busy reader find the decision and next step

  1. SubjectAction + item + timeSet an accurate triage signal
  2. OpeningPurpose firstState the decision, request, or update
  3. ContextOnly what is neededUse verified facts and usable structure
  4. ActionOwner + deadlineClose with response and follow-up
Send checkSubject and body promise the same outcome

A reliable written message makes its subject, opening, essential context, and requested action consistent and easy to review.

Match each item