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Practice

Clarify a participant timing request

A Northstar participant asks to switch to the later session. The schedule lists Wednesday at 6 PM ET and Thursday at 7 PM ET. Which response is most reliable?

Active-listening loop

Move from what was heard to confirmed shared meaning

  1. HearFacts before inferenceNotice words, observations, and gaps
  2. QuestionAsk one useful thingExplore or confirm the missing fact
  3. ParaphraseMy understanding is…Restate briefly and invite correction
  4. ConfirmOwner + next stepRecord the agreed action and follow-up
Listening boundaryA pause or tone does not prove intent or ability

Listening becomes dependable when evidence stays separate from inference and the speaker can correct the listener's understanding.

Choose one answer