Free practice · ordering · hard

Practice

Complete the classify-to-follow-up path

Order the controlled path for a sensitive or crisis communication.

Controlled sensitive-message path

Balance urgency with accuracy, privacy, and authority

  1. ClassifySensitivity + urgencyAudience, access, safety, and immediate action
  2. VerifyKnown + unknownSources, uncertainty, and minimum necessary detail
  3. AuthorizeWho may speak?Required reviewers, channel, and spokesperson
  4. CommunicateAction + next updateControlled delivery, record, monitoring, and follow-up
Urgency ruleA holding message is safer than unverified certainty

Sensitive communication limits exposure, separates verified facts from unknowns, uses authorized review, and commits to accountable updates.

Arrange in the correct order
  1. 1. Deliver, record, monitor, and update on schedule
  2. 2. Obtain required review and message authority
  3. 3. Verify facts and limit information to what is necessary
  4. 4. Classify the issue and address immediate safety