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Practice

Respond to a KPI source mismatch

Your reproduced KPI does not match the report. What is the strongest next step?

KPI validation card

A KPI is reproducible only when its definition and source agree

Definition
Measure, formula, unit, scope, and period
Numerator
Counted outcome from the aligned source
Denominator
Eligible comparison population
Reproduce
Calculate without premature rounding
Validate
Reconcile detail, summary, and reported KPI

Plausibility cannot replace verification. Preserve the numerator, denominator, unit, scope, period, formula, precision, and reconciliation record.

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