Free practice · single-choice · medium
Practice
Choose the first safe action
An unexpected caller claims to be from the help desk, asks you to install a remote-support app, and requests your MFA code. What should you do first?
Unexpected help-desk call
Stop the live pressure before starting independent verification
- StopInstall and approve nothing.
- EndLeave the unexpected call.
- DirectoryFind the official help-desk contact.
- VerifyConfirm whether support contacted you.
- ReportShare the caller details.
A caller's knowledge of your name does not authorize remote access, MFA approval, or a new verification channel.