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Practice

Verify a payment change safely

Order the safest response to an unexpected supplier payment change.

Independent verification path

The suspicious message does not choose its own verifier

  1. PauseHold the requested change.
  2. SeparateLeave the message and its contact details.
  3. ContactUse the known supplier record.
  4. ControlFollow the approved verification process.
  5. ReportSend observable facts.

A known phone number and the approved payment-change process create separation between the request and the decision.

Arrange in the correct order
  1. 1. Report the suspicious message
  2. 2. Follow the approved verification process
  3. 3. Contact the supplier using a known number
  4. 4. Pause the payment change