Free practice · numeric · medium
Practice
Calculate the aged-ticket share
At 9:00 AM ET, 12 of 48 open support tickets were older than 72 hours. What percentage of the open queue was older than 72 hours?
Support queue · 2026-08-21 9:00 AM ET
Define the denominator before reporting the share
- Open tickets
- 48 Current denominator
- Older than 72 hours
- 12 Aged numerator
- High priority
- 9 Needs age breakdown
Share of open queue older than 72 hours25%
The as-of timestamp and open-ticket definition must travel with any queue result.