Free practice · numeric · easy
Practice
Calculate backlog above target
Open tickets are 48 and the target is 30. How many tickets above target is the backlog?
Support operations · capstone brief
Three target gaps point to a focused staffing test
- Open tickets
- 48 18 above target
- Aged tickets
- 12 8 above target
- SLA attainment
- 78% 7 points below target
Current SLA attainment78%
Arrivals from 2–5 p.m. rose from 31 to 44. Pilot temporary coverage, then monitor backlog, aged tickets, and SLA rather than claiming a proven cause.