Free practice · numeric · easy
Practice
Calculate a weighted combined rate
East met SLA on 60 of 80 tickets; West met SLA on 18 of 20. What is the combined SLA rate as a percentage?
Fair comparison · counts and opportunity
Raw results and normalized results answer different questions
Regional SLA
East · 60/8075%
West · 18/2090%
Combined · 78/10078%
Revenue per selling day
May · 22 days$5,000
June · 20 days$6,000
Regional SLA uses combined ticket counts; monthly revenue uses selling days to reveal performance per opportunity.