Meetings, Notes, Actions, and Feedback

Chapter 08 of 13 · Beginner

Plan focused meetings, preserve decisions and action ownership, and give specific behavior-based feedback.

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Chapter plan

What you will be able to do

  • Decide whether a meeting is needed and state an objective, output, agenda, pre-read, roles, and participation plan.
  • Facilitate focused discussion that surfaces evidence, questions, options, decisions, and dissent respectfully.
  • Write minutes that preserve decisions, rationale, action owners, due dates, and unresolved points.
  • Give specific feedback using situation, observable behavior, impact, perspective, and an agreed next action.
Study time
2735 minutes, self-paced
Course
Business Communication for Work (Beginner)
Practice order
Four sets, completed in sequence

Chapter practice

Practice in chapter order

10 activities · 80% mastery target